Refund policy
Refund Policy
We want you to love your Revel Roll purchase. If something isn’t right, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible, your item must be:
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In the same condition you received it
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Unworn or unused
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With tags attached
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In the original packaging
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Accompanied by proof of purchase
To start a return, please contact us at info@revelroll.com. Once your return is approved, we’ll send you a prepaid return shipping label and instructions on how to send your item back.
Note: Returns sent without prior authorization will not be accepted.
For any return questions, feel free to email us at info@revelroll.com.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
Some items are non-returnable, including:
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Perishable goods (e.g., food, flowers, or plants)
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Custom or personalized items
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Personal care products (e.g., beauty or hygiene items)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. If you’re unsure about your item’s eligibility, reach out before purchasing or initiating a return.
Exchanges
If you’d like a different item, the quickest option is to return the original item (once accepted), then place a new order separately.
Refunds
Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, your original payment method will be refunded within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@revelroll.com.